This policy describes how Avo LLC, a Wyoming limited liability company doing business as MaxBot ("MaxBot", "we", "us"), collects, uses and protects information when you visit maxbot.bot or use the MaxBot application at app.maxbot.bot (together, the "Service").

What we collect

• Account information. Your name, email address, passkeys or sign-in provider, workspace name and billing details. Payment card numbers go to Stripe and never touch our servers.
• Conversations and work product. What you and your teammates say, the files you share, routines, skills and the summaries teammates write. This is your data; we store it to run the Service for you.
• Vault items. Keys and logins you give a teammate are encrypted with a key that only your workspace holds, scoped to one teammate and one destination, and never shown to the AI. We can't read them.
• Phone calls. When a teammate has a phone number, we process the caller's number, the audio of the call while it's live, a transcript, and a recording if recording is on for that number. Every call begins with a spoken notice that the caller is talking to an AI assistant and that the call is transcribed, and that it is recorded when it is.
• Voice chat. Audio from your microphone when you hold to talk, processed live and kept only as the transcript in the thread.
• Usage. Which actions ran, when, and what they cost, so we can meter your plan and show you the Activity list. Standard server logs with IP addresses, kept for 30 days.

How we use it

• To run the Service: generate replies, run routines, place and answer calls, and keep your teammates' memory.
• To bill you, by plan and by metered actions and minutes.
• To keep the Service safe: abuse detection, rate limits and spend caps.
• To support you when you ask. Support staff see your workspace only with your permission, and every such view is logged.

We never use your conversations, files, calls or vault items to train AI models, and our model providers are contractually barred from doing so. We don't sell personal information and we don't show ads.

Who else touches your data

We use a short list of companies to run the Service. Each one processes only what its job requires.

Company	What for	Where
Telnyx	Phone numbers, calls, speech recognition and hosted AI inference, with requests pinned to US regions	United States
Cartesia	Text-to-speech for calls and voice chat	United States
Anthropic	AI inference when the "US-developed models only" setting is on	United States
Stripe	Payments and invoices	United States
Cloudflare	DNS, TLS and protection in front of the Service	United States and global edge
netcup	The servers the Service runs on	United States (Manassas, Virginia)

If we add a company to this list we update this page first. Connected accounts you sign into from a card (for example Google or Stripe) are governed by that company's terms for the access you grant.

Where it lives and how it's protected

Your data is stored on our servers in the United States. The database sits on a private network and is never reachable from the internet. Data is encrypted in transit and at rest. Vault items are encrypted a second time with a per-workspace key held in a managed key service, and showing one requires a fresh passkey assertion from you. Risky approvals (money out, deletions, first contact) also require a fresh passkey assertion, so a stolen session can't approve them.

How long we keep it

• Conversations, files and teammate memory: as long as your account is active, or until you delete them.
• Call recordings: 90 days by default, adjustable per number, or until you delete them.
• Transcripts and summaries: with the conversation they belong to.
• Billing records: as long as tax and accounting rules require, even after deletion.
• Server logs: 30 days.

When you delete your account, your workspace is removed from production systems within 30 days and from backups within 90.

Your choices

• Export everything in your workspace, or delete it, from Settings or by asking us.
• Turn call recording on or off per number. Transcription is needed for a teammate to answer at all.
• Revoke any key or connected account from the vault at any time; every teammate using it is cut off at once.
• Switch on "US-developed models only" if your situation requires it.

If you are in California, the CCPA gives you the rights to know, delete, correct and opt out of sale (we don't sell). Residents of other states with privacy laws have similar rights. Write to us and we'll act within the time the law requires.

Callers and other people

When your teammate talks to someone who isn't a MaxBot user, you are responsible for having the right to record and transcribe that conversation. MaxBot speaks a notice at the start of every call to help with that, and in states that require consent to record, the default for new numbers is transcription without recording.

Children

The Service is for businesses and adults. We don't knowingly collect information from anyone under 18.

Changes

If we change this policy in a way that matters, we'll email you before it takes effect and note the date at the top of this page.

Contact

Email [email protected], or write to Avo LLC, Attn: Privacy, 5151 California Avenue, Irvine, CA 92617.

These terms are a contract between you and Avo LLC, a Wyoming limited liability company doing business as MaxBot ("MaxBot", "we", "us"). By creating an account or using maxbot.bot or app.maxbot.bot (the "Service"), you agree to them. If you're using MaxBot for a company, you're agreeing on its behalf and you confirm you can.

1. The Service

MaxBot gives you AI teammates that run on our servers: they chat with you, run routines, connect to tools you authorize, and, when you give one a phone number, make and take calls on your behalf. The AI is ours; you don't bring a model or a key. Features marked "coming soon" or "planned" are not part of the Service until they ship.

2. Your account

Keep your sign-in to yourself. You're responsible for what happens in your workspace, including what your teammates do with the access and instructions you give them. Tell us right away if you think your account has been compromised. You must be 18 or older.

3. Plans, billing and refunds

• Plans are billed monthly or yearly in advance through Stripe. Metered usage (actions, voice-chat minutes and call minutes) is included up to your plan's limits. Overage is off by default and billed at the published rates only if you turn it on.
• When a limit is reached, teammates pause and ask. We will never silently bill you past your plan.
• Prices can change; we'll give you 30 days' notice by email before a change affects you.
• 30-day refund. Ask within 30 days of your first payment and we'll refund it in full, for any reason. Email [email protected]. After that, and for renewals, refunds are at our discretion.
• You can cancel at any time from Settings. The plan runs until the end of the period you paid for.

4. Phone numbers and calls

• Numbers are provided through our carrier and stay ours; you have the right to use one while your plan includes it. Numbers are voice only. MaxBot does not send or receive text messages, and you may not try to make it.
• Every call a teammate takes or places begins with a spoken notice that it is an AI assistant and that the call is transcribed (and recorded, if recording is on). You may not remove this notice except for a number you attest is for your own personal use.
• Teammates place outbound calls only to your own team or to people who called that day and asked for a callback. No cold calling, no marketing calls, no robocalling. You are responsible for complying with the TCPA, state call-recording laws and any rules that apply to your business.
• Numbers can't reach emergency services. Don't rely on a MaxBot number for 911 or any emergency.
• Our carrier may withdraw or replace a number in rare cases outside our control; we'll give you as much notice as we get.

5. Acceptable use

Don't use the Service to break the law, harass anyone, send spam, impersonate a person or business, collect personal data you have no right to, or attack any system. Don't try to extract our models or prompts, reverse engineer the Service, or resell it without an agreement. We may suspend a workspace that's being used this way, and we'll tell you why unless the law prevents it.

6. Your data and ours

Everything you put into MaxBot, and everything your teammates produce for you, is yours. You give us the license we need to store it, process it and show it back to you, and nothing more. We never train models on it. The Service itself, including the faces, the interface and our software, is ours. Our privacy policy explains what we collect and who else touches it.

7. AI output

Teammates are software. They can be wrong, and they act on the instructions and access you give them. Review what matters before you rely on it, especially money, legal and medical matters. Approval cards exist so that risky actions wait for you; "Always allow" is your choice and your responsibility.

8. Connected accounts and the vault

When you connect an account or add a key, you confirm you're allowed to. Vault items are scoped to one teammate and one destination and are never shown to the AI. We can't read them and we can't recover them; if you lose your passkeys, the vault is reset.

9. Availability

We aim for the Service to be up all the time and we publish what we ship on the changelog. We don't promise uninterrupted service, and we may change or retire features with reasonable notice.

10. Warranty and liability

The Service is provided as is. To the extent the law allows, we disclaim implied warranties, and our total liability to you for any claim is limited to what you paid us in the 12 months before the claim. We're not liable for indirect, incidental or consequential damages, including lost profits or lost data. Some places don't allow these limits, in which case they apply as far as the law allows.

11. Indemnity

If your use of the Service, including calls your teammates make on your instructions, leads to a claim against us, you'll defend and cover us for it.

12. Ending things

You can close your account at any time. We can suspend or close an account that breaks these terms, and we'll refund any prepaid, unused period unless the breach was serious. After closure, your data is deleted on the schedule in the privacy policy, and you can export it first.

13. Governing law and disputes

These terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute we can't resolve by talking goes to binding arbitration in Oakland, California, under the AAA Commercial Rules, except that either of us can bring an individual claim in small-claims court or seek an injunction for intellectual-property claims in any court that has jurisdiction.

14. Changes to these terms

If we change these terms in a way that matters, we'll email you at least 30 days before the change takes effect. Continuing to use the Service after that date means you accept the new terms.

15. Contact

Email [email protected], or write to Avo LLC, Attn: Legal, 5151 California Avenue, Irvine, CA 92617. For account or billing questions, [email protected] is faster.